We know what agile teams require
Through our numerous agile projects, we know exactly how agile teams work, what information helps them and what disturbs them in their daily project work. Therefore, we bring all the best practices to set up Atlassian tools so that they are not only implemented in a technically flawless way, but also meet the business needs of agile teams and give excellent support. And if you wish, we will introduce the appropriate agile methods in your organization before we set up the tooling.
Introduction and best-practice training
A tool is useless if users don’t adopt it or are unsure how to use it. Here, too, we benefit from our background as agile consultants. We talk to agile teams at eye level and know exactly what value they can derive from the tools and how to do it effectively.
We teach your team how to use Jira and Confluence through hands-on workshops using realistic project templates.
Your contact for this topic
Kevin Stuth
Atlassian Consultant
Communication leads to satisfied costumers
With Jira Service Management, you can structure customer inquiries automatically and boost customer satisfaction by creating transparency. The client is automatically informed throughout his service request and given access to their own dashboard where they can see the status of their open requests („push“ and „pull“). In addition, Jira Service Management automatically documents customer requests, from first arrival to complete resolution.
Optimal service workflows
Customer inquiries are sometimes complex, unstructured and can have a wide range of objectives (e.g. problem solving, product improvement or questions about the product). As a result, they must be handled differently, to create the greatest possible benefit and to be processed most efficiently.
In Jira Service Management, we provide best practices for the most common service workflows so that you may process customer inquiries efficiently and highly automated.
Service practices that are cost-effective
Customer management is the art of reducing effort and cost of customer queries while keeping the customer informed throughout the resolution process. To keep costs per customer request as low as possible, Jira Service Management can be configured to process standard cases with a high degree of automation. Product improvements and complex requests are filtered out and can be processed further via Jira, for example.
Your contact for this topic
Kevin Stuth
Atlassian Consultant
Operational Business support
Our team of experts provides operational support for popular Atlassian products (Jira, Jira Service Management, Confluence, Bitbucket und Bamboo), reducing the burden on your IT operations. We agree on clear SLAs and the desired scope of support. And if we see a need for optimization in the configuration of your platforms, we’ll provide suggestions for potential improvements right away
Performance optimization
The performance of your deployed Atlassian products is not acceptable? This could be due to a faulty configuration or plugins that cause the system to malfunction. Through a performance assessment of your system, we identify performance bottlenecks and give real suggestions for improvement, which we can subsequently implement after consultation.
Custom development for Jira, Confluence and Jira Service Management
Do you have any particular requests that go beyond the standard scope of Atlassian products? We’ve worked on a variety of products and are well-versed in Jira, Confluence, and Jira Service Management interfaces. More information about our plugins can be found here: Badges and REST in Peace.
Your contact for this topic
Kevin Stuth
Atlassian Consultant
